This Refund Policy outlines our practices regarding refunds for purchases made on thehayalk.com.
Eligibility for Refunds
- Items must be unused, in the same condition as received, with original tags and packaging (if applicable).
- Refund requests must be made within 30 days of delivery (or another timeframe you choose).
Non-Refundable Items
- Items marked “final sale” or “non-returnable”.
- Items damaged due to misuse, washing, neglect.
- Personalised or custom-made items (if applicable).
How to Request a Refund
- Contact us at [your support email] with your order number and reason for refund.
- We will provide instructions for returning the item.
- Once we receive and inspect the returned item, we will notify you whether your refund is approved.
Refund Method
- Approved refunds will be credited back via the original payment method.
- Shipping or handling charges are generally not refunded, unless the return is due to our error (e.g. wrong item shipped, defective product).