The Haya (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website thehayalk.com and make purchases.
Information We Collect
- Personal Data: name, email address, shipping address, billing address, phone number.
- Payment Data: details necessary to process your payment (e.g. credit card number, but we do not store sensitive payment data beyond what’s necessary in a secure processor).
- Usage Data: how you use our site (pages viewed, time spent, links clicked), IP address, browser type, device info, etc.
- Cookies & Tracking Technologies: we use cookies and similar technologies to enhance user experience, track preferences, and for analytics.
How We Use Your Information
We may use your information to:
- Process your orders, payments, returns, and refunds.
- Communicate with you about your order status, promotions, newsletters, updates.
- Improve our website and marketing efforts by analyzing usage and trends.
- Fulfill legal requirements, prevent fraud, ensure security.
Sharing Your Information
We do not sell your personal information. We may share data with:
- Trusted third parties like payment processors, shipping companies, customer-service providers.
- Legal or regulatory authorities when required by law.
- Service providers that help us run our business (e.g. hosting, analytics) under confidentiality agreements.
Data Retention & Security
- We retain your personal data only as long as necessary for the purposes listed above, or as required by law.
- We take reasonable security measures (physical, electronic, administrative) to protect your data.
- However, no data transmission over the internet is 100% secure.
Your Rights
Depending on your jurisdiction, you may have rights such as:
- Accessing the personal data we hold about you.
- Correcting or updating your data.
- Deleting your data.
- Opting out of marketing communications.
If you wish to exercise any right, please contact us (see “Contact Us” section).
Changes to This Privacy Policy
We may update this policy occasionally. The latest version will always be available on our site. By continuing to use the service after changes, you agree to the updated policy.